Privacy Policy

Terms & Conditions
Last Updated: [April 2025]

This Privacy Policy explains how Bellana Group Shpk, operating under the brand Besa Global Haven (“we,” “our,” or “us”), collects, uses, discloses, and safeguards your information when you visit our website www.besaglobalhaven.com or interact with us through forms, consultations, or messaging.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information from you:

• Full name

• Email address

• Phone number

• Country of residence

• Medical interests or inquiries (e.g. hair transplant, aesthetic services, dental treatments)

• Travel preferences or timelines

• Any other information voluntarily submitted via our website forms or communication channels

1. How We Use Your Information

We use your information to:

• Respond to inquiries or consultation requests

• Coordinate and plan medical travel services

• Recommend appropriate partner clinics or treatment options

• Improve our services and personalize your experience

• Communicate with you regarding your inquiry, application, or retreat

• Send newsletters or updates (only if you opt in)

We do not sell or rent your personal data to third parties.

1. Sharing Your Information

Your information may be shared with:

• Partner clinics or providers involved in your care, with your consent

• Service providers assisting with logistics, accommodation, or communication (e.g. translators, hotel partners)

• Legal authorities if required by law

1. Data Security

We implement reasonable administrative and technical measures to protect your data. However, no online transmission or storage system is 100% secure.

1. Your Choices & Rights

• You may request to access, update, or delete your personal information at any time by contacting us at info@besaglobalhaven.com

• You may unsubscribe from newsletters or email updates via the link in the email or by contacting us

• You have the right to withdraw consent at any time

1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

1. International Users

As an international service provider, your data may be transferred to and processed in countries where our partners operate (e.g., Turkey, Albania, USA). By using our services, you consent to such transfers.

1. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent changes.

1. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact:

Besa Global Haven (Bellana Group Shpk)
Email: info@besaglobalhaven.com
Website: www.besaglobalhaven.com