Terms & Conditions
Last Updated: [April 2025]

Welcome to www.besaglobalhaven.com (the “Website"), operated by Bellana Group Shpk, under the brand name Besa Global Haven (“we,” “us,” or “our”). By using our Website and services, you agree to the following terms:

1. Use of Our Services
   Besa Global Haven provides curated medical travel coordination, retreat planning, and related services. We connect clients with licensed clinics and providers based on their preferences and needs. We are not a medical provider and do not offer direct medical advice or treatment.

2. Eligibility
   You must be at least 18 years of age to use our services. By using this Website, you confirm that you are legally able to enter into this agreement.

3. Booking and Payment
   Some services may require an advance coordination or concierge fee, which will be clearly communicated before confirmation. Final treatment costs are paid directly to the selected clinic or provider. We do not collect full medical service payments on behalf of any clinic.

4. Retreats and Group Travel
   By signing up for a retreat or travel package, you agree to the separate terms shared during the booking process. Due to the personalized nature of our services, retreat deposits are non-refundable unless otherwise stated.

5. Limitation of Liability
   We carefully vet the clinics and providers we collaborate with; however, we are not responsible for the quality, outcome, or complications related to any treatment or procedure performed. All medical decisions are made between you and your chosen provider.
   We are not liable for delays, cancellations, or dissatisfaction arising from third-party providers.

6. User Conduct
   You agree not to use the Website for any unlawful or abusive purpose. You also agree not to copy, distribute, or misuse any content without written consent.

7. Intellectual Property
   All content on this Website, including the Besa Global Haven name, logo, branding, text, and imagery, is the property of Bellana Group Shpk unless otherwise stated. Unauthorized use is prohibited.

8. Changes to These Terms
   We may update these Terms & Conditions at any time. Any changes will be reflected by the “Last Updated” date.

9. Governing Law
   This agreement shall be governed by the laws of Albania. Any disputes will be handled under Albanian jurisdiction.

10. Contact
    If you have any questions about these Terms & Conditions, please contact:
    info@besaglobalhaven.com
    Bellana Group Shpk | Besa Global Haven